Lewisham Gateway: communication breakdown

I’d love to be able to give you an update on what’s going on with all the bus stops and bus routes around the Lewisham Gateway site at the moment, but I can’t, because once again the developers are failing to announce or share what’s happening, or update their out-of-date News page.

I gather from a bus stop notice on TfL’s site (the only such notice attached to any of the stops in the Lewisham Gateway area on TfL’s system, despite all the changes) that stop E – the one opposite the police station where all the station-bound buses had been terminating – is now closed for two months, until 28 October, for ‘planned pavements works’, but it seems no part of that plan was to announce this anywhere else.

I hear from a follower on Twitter – and saw to my own surprise in the case of an 89 yesterday – that buses may now be setting down passengers at stop F outside Glass Mill leisure centre, but this directly contradicts what TfL had told me was possible before, and I can find nothing to say this is officially happening anywhere, so goodness knows if that’s just kind bus drivers or official policy. I also saw a 208 setting down passengers at stop P, by the clock tower, this evening; if that’s where buses to Lewisham Station are now officially terminating, that’ll be very unpopular as it’s even more of a walk than stop E was.

89 at Lewisham station bus stop F

Update: while the bus stop notice linked above ends at ‘planned pavements works’, there’s a far longer notice available on each individual route, bizarrely, which reads as follows:

LEWISHAM HIGH STREET SE13: Routes 21 47 54 75 89 108 122 136 178 180 181 185 199 208 225 261 273 284 321 380 436 484 P4 N21 N47 N89 N136 from 1000 Tuesday 26th August until 1530 Tuesday 28th October will not serve Bus Stop Lewisham Police Station (E) due planned pavements works. Routes 108 178 261 N89 will serve nearest Bus Stop Lewisham Clock Tower (P) located on Lee Bridge Road. Routes 21 47 54 75 89 122 136 180 181 185 199 208 225 273 284 321 380 436 484 P4 N21 N47 N136 will serve nearest Bus Stop Lewisham Station (F) on Loampit Vale.

So it seems the use of stop F is official, despite contradicting TfL’s previous explanation. Long may it continue – they’ll surely struggle to justify returning all those buses to terminating at the far less convenient police station after this! (Although that notice includes some routes which never served stop E anyway, like 180 and 199, and certainly won’t be serving stop F, which they don’t go past.)

Stops F and FF (opposite F) have supposedly been shut between 10.00 and 15.30 daily since 1 August, but I’ve seen nothing to suggest that is happening. Here’s a related and somewhat impenetrable TfL “Status alert for route 21”:

LEWISHAM HIGH STREET/MOLESWORTH STREET SE13 – ROUTES 180 199 273 380: From 1000 Monday 4 August until 1500 Monday 29 September August, buses will not served Stops F and FF due to roadworks.

Quite why a “Status alert for route 21” begins with a list of routes which aren’t route 21, and don’t serve the mentioned stops, I don’t know. It then goes on to specify a time period which we are well into and says the stops will be closed for all of it – I assume it’s meant to say 10.00-15.00 daily, not just that entire period, but either way, the stops are still open today, almost a month into that time. I look forward to it ending on “Monday 29 September August”.

Stops A and B, on either side of Lewisham Road near Maggie’s, were meant to have the same daytime closure arrangement in place from 21 July, but didn’t, then suddenly became completely closed 24/7 earlier this month, without warning.

And throughout all these changes, all the official Lewisham Gateway News page has mustered is an update, still unaltered, about the daytime changes to stops A, B, F and FF that haven’t happened in the way described, and an update about noise levels from sheet piling. I signed up for their e-mail updates from the start and have not received any of those since 18 July either.

But hey, when you’re dealing with dozens of bus routes interchanging with the tenth busiest non-terminus railway station in Greater London, why would anyone need to be kept informed?

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